Refund & Returns Policy

Refunds and Returns Policy for Voxura.store

Effective Date: August 18, 2024

Thank you for shopping at Voxura.store. We strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we’re here to help with our comprehensive Refunds and Returns Policy.

1. Return Conditions

Eligibility for Returns:

  • The product must be unused, undamaged, and in the same condition that you received it.
  • The product must be in its original packaging.
  • You must provide proof of purchase (e.g., receipt or order confirmation email).

Timeframe for Returns:

  • You have 30 days from the date of delivery to initiate a return.

Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Products purchased on sale or clearance
  • Any items not in their original condition, or that are damaged or missing parts for reasons not due to our error

2. How to Initiate a Return

Step-by-Step Return Process:

  1. Contact Us: To initiate a return, please contact our customer support team at [email protected] with your order number, reason for return, and any relevant photos if the item is damaged or defective.
  2. Receive Return Authorization: Our customer support team will review your request and, if eligible, provide you with a Return Authorization (RA) number and instructions on where to send your product.
  3. Return Shipping: Pack the product securely in its original packaging, include the proof of purchase, and ship the item to the address provided. Please ensure the RA number is clearly visible on the package.

Return Shipping Costs:

  • You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).

3. Refund Process

Refund Approval:

  • Once your returned item is received and inspected, we will send you an email notification regarding the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds:

  • Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts not due to our error.

Late or Missing Refunds:

  • If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at [email protected].

4. Exchanges

Product Exchanges:

  • We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at [email protected] with your order number and details about the issue.

5. Contact Information

If you have any questions or concerns about our Refunds and Returns Policy, please do not hesitate to contact us:

Honey
Email: [email protected]
Address: Toronto, Ontario

We are committed to providing a fair and transparent return process to ensure your satisfaction. Thank you for choosing Voxura.store for your home assistant needs.